TNSS Global’s comprehensive smart application for Network Operators is the perfect smart Managed Service Support solution. We understand your needs and are experienced in Network Performance analytics. Our Smart Application is extremely flexible and caters your network operations in a way that allows you to seamlessly manage network performance analytics and customer service support.Our smart application is dedicated to simplifying your operation workflow without compromising functionality. Our multi-purposed network solution provides you all the necessary tools for an optimized network workflow:
Smart Application for Telecom Network Operations
Change Request Management:
- Fully configurable and flexible change request modules can connect to any inventory system like Ericsson, Huawei and Nokia Multi technology database (2G, 3G, 4G, 5G)
- Fully connected with trouble ticket, work order and access request modules
- Web Based Application along with a SMS and Email alerting system
Trouble Ticket management:
- Customizable Ticket Process Flow
- Trouble ticket, change request trouble ticket and work order integrated with each other
- SLA is configurable based on Alarm
- Configurable Trouble Ticket Escalation Matrix
- Critical Alarm based Trouble Ticket configuration and automatic escalation is possible
- Trouble Ticket Reports and dashboard
- SOC User and team performance report
- Easily integrated to multi-vendor multi technologies
Trouble Ticket management:
- Customizable Ticket Process Flow
- Trouble ticket, change request trouble ticket and work order integrated with each other
- SLA is configurable based on Alarm
- Configurable Trouble Ticket Escalation Matrix
- Critical Alarm based Trouble Ticket configuration and automatic escalation is possible
- Trouble Ticket Reports and dashboard
- SOC User and team performance report
- Easily integrated to multi-vendor multi technologies
Other features of the Smart Application include:
- Work Order Management
- Work Force Management
- Access Request Log Management
- Network Inventory Database
- Network Performance KPI Reporting
- Network Configuration Database Management
- Network Performance Analytics
- PM, CM, FM correlation
- CM and FM reporting
Multi Vendor Support
